General Terms and Conditions:

General Information

• Use your PNR No. for all communication with Sangitam Travels.
• Carry a hard or soft copy of your e-ticket and a valid photo ID for verification at the time of boarding. No ID = No boarding. And no refund will be provided.
• A ticket alone isn't valid proof of booking; the passenger's name must be present on the boarding list.
• By providing your number, it is considered that you have granted your consent to contact you through calls/Messages. Customer’s contact details are not shared with anyone as per privacy policy.
• Any passenger with a medical condition or history will travel at his / her own risk and consequences.
• Passengers must reboard the bus on time after any stop (e.g. rest break). Sangitam Travels is not responsible for passengers left behind.
• Eating food inside the bus is not allowed.
• Ladies must not book one seat in a double berth. Check gender info on your ticket before travel.

Boarding and Dropping of Passengers

• Passengers must report at the boarding point at least 15 minutes before departure.
• Late arrivals will be marked NO-SHOW. Sangitam Travels is not responsible for contacting such passengers.
• Boarding may be denied to passengers under the influence of alcohol, misbehaving, critically ill, or stretcher-bound if deemed unsafe for travel.
• Driver’s contact will be shared on the journey day.
• It is not the responsibility of the driver or staff to call passengers for boarding. Sangitam is not responsible if customer is unable to contact due to network or other issues beyond control.
• Non-cooperative passengers may be denied boarding and treated as NO-SHOW. No refund will be given.
• Attendant will announce stops; passengers must stay alert and deboard at their chosen location.
• Pickup/drop will happen only at points mentioned on the ticket. Changes must be made at least 24 hours in advance via customer care.
• Boarding/drop points may change due to unavoidable circumstances, which are beyond Company's control.

Child Policy

Children above 5 years need a full ticket. If a passenger shows up with such a child without a ticket, boarding will be denied and marked as NO-SHOW — no refund.

Pets

Pets are not allowed. If found, passenger will be offboarded as NO-SHOW with no refund.

Baggage

• Max 15 kg per passenger luggage is allowed. Size must not exceed 100 cm (L) × 60 cm (W) × 100 cm (H).
• Excess Baggage: Charged as per company rules. If unpaid, it won’t be carried.
• Pre-Check Required- Inquire about extra luggage charges at least 24 hrs before departure. Last-minute requests won’t be accepted.
• Sangitam is not responsible for lost/damaged luggage or valuables.
• Carry all valuables (cash, electronics, medication, etc.) with you. Sangitam Travels is not liable for any loss or damage.
• Weapons, inflammables, drugs, liquor, and illegal goods are strictly prohibited.
• If the passenger creates nuisance or delays bus due to unnecessary arguments, boarding will be denied to such passenger and it will be considered as a NO-SHOW = no refund.

Code of Decency

• Smoking, Consuming Alcohol, Chewing Tobacco and spitting inside the bus is strictly prohibited.
• Creating nuisance, disturbing or misbehaving, using inappropriate or abusive language with co-passengers or staff or over the phone will not be entertained prohibited and legal actions will be taken under such circumstances.
• If the passenger is found doing any of the above-mentioned activity, Sangitam Travels reserves all the right to disallow the passenger to travel further at any time during the journey. And it will be treated as No Show= No refund.

Delay of Service

• Buses might get delayed without prior notice due to unforeseen circumstances.
• Sangitam is not liable for delays on- route due to traffic, breakdowns, roadblocks, etc.
• Pick-up/drop timings are approximate and may vary due to many abnormalities which are beyond our control. Hence cannot be held responsible for delay.

Breakdowns

• In case of breakdowns, alternate travel may be arranged (subject to availability).

Before Boarding: Full refund

On route breakdowns: No refund if alternate service is arranged.

• Sangitam is not liable for failure of audio, video, or AC equipment during the journey.

• In case of Air Conditioning failure for a duration of more than 20% of the entire journey, passenger will be liable to get a compensation of 15% of the base fare amount.

Cancellation Policy:

• Following are the applicable refunds based on cancellation time before the journey:
  < 4 hrs: 0% refund | 4–12 hrs: 30% refund | 12–24 hrs: 50% refund | 1–30 days: 80% refund

• No partial cancellations or modifications allowed.
• No further arguments will be entertained.
• Sangitam Travels may cancel services without prior notice due to circumstances beyond control.

In such cases, passengers will get either:

Rescheduled journey on the next available Sangitam service (same sector, no extra charge), *subject to availability or Full refund of the ticket amount. No additional liability lies with Sangitam Travels.

• Refunds for online payments will be processed within 10 working days.
• Refunds will be processed via the original booking channel.

Ghost Passengers Campaign:

To enhance passenger safety, we've launched the Ghost Passengers Campaign to prevent unauthorized boarding. Report such activity and earn ₹5,000 cash* as a responsible passenger. (*T&C apply) This is applicable to only Tanzanite, Sapphire and Emerald passengers.

• Report within 48 hours after journey completion
• Submit a clear photo/video (with date) and your PNR details
• Reward is subject to verification

Contact Information

• Sangitam Travels Helpline (08:00 AM To 11:00 PM): 9595954114
• Sangitam Travels Customer Support Email (Response Time 3 Working Days): support@sangitambus.in

Cancellation Policy: